Unless otherwise requested by the customer, goods will be dispatched by DeathbyFilms with a courier or postal service of our choice, we use Royal Mail Tracked or APC Overnight depending on the size of the order and postage paid. Larger orders may be delivered by courier service which may require a signature upon delivery.
Purchase turnaround times are an estimate only and may be longer during peak periods e.g. Christmas. Once dispatched from DeathbyFilms, DeathbyFilms cannot be held liable for late delivery or damage to the purchased goods caused by the courier or postal service, please see our Damaged goods policy for more information.
DeathbyFilms aims to have purchases made and dispatched within 3-4 working days, but can be longer during busy times of year when demand is greater.
If the customer fails to take delivery of goods when an attempt to deliver has been made, DeathbyFilms reserves the right to charge for additional delivery charges that may incur for re-delivery of goods. DeathbyFilms reserves the right to retain goods until the cost of re-delivery has been paid.
If goods are returned to DeathbyFilms because the customer has supplied an incorrect delivery address, then DeathbyFilms reserves the right to charge for additional delivery charges that may incur for re-delivery of goods. DeathbyFilms reserves the right to retain goods until the cost of re-delivery has been paid.
Goods sent via Royal Mail are not considered to be ‘missing’ / ‘lost’ until 28 days has passed (this doesn’t not include the day of dispatch.)
Unless otherwise requested by the customer all goods will be packaged appropriately in accordance with DeathbyFilmss’ packaging standard. Any changes or special requests for alternative packaging must be agreed with DeathbyFilms prior to purchasing.
If you have paid for a tracked delivery option we will supply the tracking number for your convenience on request.
For URGENT orders, please email us immediately after placing your order with your special date request. We may at our discretion charge the relevant fee to expedite your order.